Online Computer Library Center (OCLC) has issued a report on The Library in the Life of the User: engaging with people where they live and learn, brining together the results of research on user behavior and presenting “findings that articulate the need for the design of future library services to be all about the user.” Research was undertaken by OCLC, Ohio State University, Rutgers, State University of New Jersey, University of North Carolina Charlotte, JISC (UK) and Oxford University. PDF version.